‘Services at your finger tip in the move’
In Kerala, eGovernance is trying at its level best to provide Government services to citizens through technology-driven platforms. With the increasing Smartphone penetration at this current mobile era, there is a need for transforming eGovernance services to mGovernance, and thus promising the delivery of services even a step closer.
mGovernance in Kerala is perhaps the first comprehensive project of its kind undertaken by any State in the country. This is a powerful and expanded transformation that enhanced the capacity to extend access to existing services, to deliver new services and thereby stimulating the active participation of Citizens in Government operations.
mGovernance is a boon to the public because it has the potential to liberate users from the physical/location constraints inherent in conventional service delivery and traditional eGovernment services. It aids to make the Government services more responsive. Kerala State IT Mission is the implementation agency of mGovernance initiatives in the State.
mKeralam mobile app is a unified mobile application developed by KSITM that offers 100 e-services from 17 different state departments. The major aim of this application is to enable a citizen for all kinds of interactions and services with the state government in a fast, seamless and cost-effective manner.
Through this Application, the residents of Kerala can pay KSEB and KWA bills, access old payment history, bill details, meter readings etc; The Calicut University challans for various purposes can also be paid through the application. The citizens can also access services LSGD to download Birth Certificates, Death Certificates, Marriage Certificates etc.
The various services of revenue department such as applying for caste certificate, Destitute certificate, Life certificate, Income Certificate, Inter-caste Marriage Certificate, Minority Certificate, Solvency Certificate etc amounting to a total of 24 certificate services can also be accessed by citizens through this application.
Apart from this, various other departments services from Motor Vehicle Department, Tourism Department, Postal Department, Lottery Department, Police Department, Meteorological Department, Welfare Fund Board etc are also incorporated into mKeralam.
