Kerala IT Policy 2017 (Draft)

Department of Electronics & Information Technology

Govt. of Kerala

3. ESD Action items

  1. Public authorities to notify the services to be delivered by electronic mode within 6 months of the policy
  2. The Services to be categorized as
    1. Low volume /High volume ,
    2. Customized/one time/frequent,
    3. Routine/Case specific
    4. System generated/Authenticated through Aadhaar/Manual intervention required/Manual issue only
  3. Deliver all public services electronically within a maximum period of 5 years.
  4. Set up State ESD Commission as per the ESD bill 2011
  5. Nodal officers to be identified for the process of transition to Electronics Service Delivery
  6. Back end processes of departments to be enabled for electronic work flows and systems to be in place for ESD

Objective of the State Policy Setting up of Digital Government Advisory Board

Comments - 1

e-Governance / m-Governance my be extended to all types Government business (/services) including file processing - citizen oriented services (G2C), employee oriented services (G2E), government business between departments / offices (G2G), services to business community (G2B), students oriented services, services to unemployed etc - by going through a re-engineering on the existing processes to meet the objectives and by modifying the office procedures / manuals / rules suitably if required.

For achieving this, the existing filing system is to be categorized into minimum two - (1) electronic form (e-form) based filing system in which the data is manipulated through a standard procedure and (2) prevailing filing system based on currents and notes.

The piece wise automation of office procedures will not help to meet the objectives. Government has to take initiatives to form a common framework for e-Governance in which the processes have to communicated each other and data is shared. As majority of government processes / services are common to all departments (like employee life cycle - the services required to an employee from joining in the government service to his/her death; financial data life cycle - from the proposal stage to expenditure; procurement data life cycle - goods, works and services from requirement stage to auction stage, student life cycle etc.); government has to take initiative to develop software for common services after doing re-engineering and implement in all departments / offices. For the remaining process, the department has to take initiatives to develop, integrate (to the common software) and implement the department specific part of the services within the framework defined by the government after going through a re-engineering. This can be achieved by forming NIC like setup in the state - a State Informatics Center.

The procedures have to be clearly defined to engage a software development agency for developing/implementing a software (turnkey project) or to engage a TSP approved by the Government for doing it or to do it in PPP mode. Similarly procedures for proving MC for developed software and for updating the developed are to be formulated.

It is very convenient to the offices / departments, if the Government makes rate contract with eligible firms same as that of DGSnD for ICT items and for AMC for these items by fixing qualifying criteria for products as well as vendors / OEMs in order to get quality products / services.

Renchan Thomas
28-03-2017 5:40 pm