FRIENDS (Fast Reliable Instant Efficient Network for Disbursement of Services) is a single window 'no queue' integrated remittance centre, where the citizens have the opportunity to pay all taxes and other dues to the Government, under one roof at no extra cost. An on going project of KSITM, FRIENDS is now operational in all 14 districts of Kerala.
FRIENDS accept payments of the Kerala University, MG University, Calicut University, Local Bodies, Kerala State Electricity Board, Kerala Water Authority, Revenue, Civil Supplies, Motor Vehicles, Electrical Inspectorate and BSNL. Railway reservations can also be made in the three centres at Wayanad, Pathanamthitta and Malappuram. The computerized counters work from 8.00 am to 7.00 pm, including all Sundays.
Pilot at Thiruvananthapuram in June 2000, this centre has now earned the benchmark ISO 9001: 2000 certification. KSITM joins hands with the IT Department of the Government for the project implementation. A year later, all 14 districts had one centre each.
The recently launched enterprise enabled 'any-where any-payment system' titled 'FRIENDS Re-Engineered and Enterprise Enabled Software' (FREES), developed by National Informatics Centre, Kerala is a centralised web enabled system that help the citizens to pay utility bills at any FRIENDS centre. FREES Application has centralised database system with the feature utility payment can be done on any FRIENDS or AKSHAYA all over Kerala with a single user interface. Through this system new services or agency can be added without changing the software. It has online data fetching and updation from and to the departmental servers- for Vehicle Tax, Water Bill and Property Tax. The FREES facility is available in FRIENDS Janasevanakendram at Thiruvananthapuram, Kollam, Pathanamthitta, Alappuzha, Idukki, Malappuram and Wayanad.